BRIGHT COLOUR FLORAL PRINT FACE MASK

£10 £5 Save 50%
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Bright Coloured floral print face mask 

with breathable ear loops 

designed to match some of our dresses and top in the boutique and online , please note these are handmade so print may vary to the product in the image

NO RETURNS FOR HYGIENE PURPOSES 

PRINT IS VARIED ON EVERY MASK DUE TO THE CUT OF THE MASK 

Last Xmas Delivery Dates are

20th december for standard delivery and

21st december for next day delivery and 24 express

All orders to be placed by 2pm for same day dispatch

£3.99 UK STANDARD DELIVERY

- ROYAL MAIL 48 HOUR TRACKED AND TRACED SERIVCE

- 2-3 WORKING DAY DELIVERY

£5.99 UK EXPRESS DELIVERY

- ROYAL MAIL 24 HOUR TRACKED AND TRACED SERIVCE

- 1-2 WORKING DAY DELIVERY 

£8.00 UK NEXT DAY GUARANTEED DELIVERY

- ROYAL MAIL NEXT DAY SPECIAL DELIVERY SERIVCE

- GURANTEED DELIVERY BY 1PM THE NEXT WORKING DAY 

£12 UK SATURDAY GUARANTEE DELIVERY

- ROYAL MAIL NEXT DAY SPECIAL SATURDAY DELIVERY SERIVCE

- GURANTEED DELIVERY BY 1PM ON SATURDAY

- ORDER BY 2PM ON FRIDAY

Click & Collect

Currently click and collect during Lockdown 3 is monday - thursday 11-3pm. This will be reviewed on the 15th Feb 2021

Orders can be collected Monday - Friday 10-4pm.

If you wish to pick up out of these times we may be able to accommodate so please email us on customercare@ellebelleattire.com to enquire.

Pick Up Address 

Elle Belle Attire, 173-175 Watling Street, Radlett, Herts. WD7 7NQ

Orders must be picked within 14 days from purchase. Any orders not purchased within this time frame will be cancelled and the you will receive store credit to your account.

FREE SHIPPING ON ORDERS OVER £150 ARE SENT STANDARD DELIVERY

ANY ORDERS OVER £250 ARE SENT NEXT DAY DELIVERY 

ALL DELIVERIES

- please note we do not dispatch on Saturdays, Sundays & bank holidays

- For all UK deliveries we use Royal Mail trackable deliveries.

 A signature will be required upon receipt. If you are not around to take delivery of your parcel, Royal Mail will leave a note with further instructions.

Please note we are not responsbile for the parcel if the royal mail do not leave a card. It is up the customer to know they have a parcel coming and liase with thier local post office to receive this.

Please leave a note while making your payment if you would like us to leave it with a neighbour, or in a safe place. We are quite flexible so please do let us know before 1pm of any change of addresses.

 Please ensure all the details you provide are correct for shipping, email and mobile number details so you can be text and emailed. 

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. 

 

INTERNATIONAL DELIVERY 

All shipping is now made with DHL EXPRESS 3-5 working days

Europe - £15

USA - £18

Canada - £25

Australia - £25

UAE - £30

Rest of the world - £28

DUTIES & TAXES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.

 

 

RETURNS:

To make your return process as easy as possible please use the link below:

 http://www.royalmail.com/track-my-return/create/2409

All returns must enclose your packing slip or a written note with you full name and order number on it. Don't forget to use the # in front of your order number on the royal mail form.

Please note this service is for UK customers only, if you use this service £2.50 will be deducted from your refund to cover the postage costs.

International returns need to be sent to the below address at your own cost: 

Returns to EBA.
173-175 Watling Street
Radlett
Herts
WD7 7NQ

UK

Once we receive your return your refund will be processed within 5-7 working days.

We operate a STRICT 14-day return policy (including bank holidays and weekends).  Goods must be back with us by the 14th day.  The returns period starts from the day your item is dispatched.

If you return items out of this time period you will be issued a store credit up to 30 days after your order us placed. any items received after 30 days will be refused.

If you return an item that has shown signs of being worn the item wll be sent back to the customer at your cost and you will be invoiced for the postage fee. 

NON RETURNABLE ITEMS FOR A FULL REFUND;

- SALE ITEMS  - £30 & under 

- ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACLETS, HAIRBANDS, HATS, HAIRCLIPS, BAGS, HANDBAGS, CLUTCHES, BELTS.

- SWIMWEAR WHICH DOES NOT HAVE HYGIENE STICK ON THEM

Please note you are required to return orders via post using our royal mail service or yout own trackable service or drop to our store.

EBA. will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels.

We will notify you by email once we've processed your return. This does not include your bank’s processing time and reimbursement will be issued via original payment method.

Do note that we only accept returns or exchanges where;

  • All the original labels, tags are still attached
  • Not worn or damaged
  • Has no makeup, fake tan or other marks on it
  • Must be posted back within 14 days from receipt of the item   

Any shoes posted back to us must be in the original (undamaged) box supplied. 

 

FINAL SALE items £30 and under ARE NOT RETURNABLE

(We will still refund items in SELECTED promotions and flash sales for the discounted price that was paid at the time or purchase) 

If you have any queries regarding your return please email via customercare@ellebelleattire.com

Your statutory rights are not affected by our returns policy.

FAULTY ITEMS

If you receive an item that is faulty the customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault. It is up to our discretion if you are eligble for a refund or store credit. Faulty items returned with the 14 days returns policy without email notification will ONLY be refunded in a form of store credit.

ANY QUERIES MADE FOR ORDERS VIA ANY SOCIAL MEDIA PLATFORMS ARE NOT EXCEPTED. ALL COMMUNTICATION FOR ORDER QUERIES MUST COME THROUGH EMAIL.

If you have any queries regarding your return please email via customercare@ellebelleattire.com

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